For customers in the European Union, you have the right to withdraw from your online purchase within 14 days of receiving your order, without giving a reason.

To exercise this right, please contact us within 14 days of delivery and clearly state that you wish to withdraw from your purchase. You may also submit your withdrawal request through your customer account by selecting the relevant order and following the cancellation or return steps available.

For hygiene reasons, sealed lash products cannot be returned once opened, used or unsealed. Items must be unopened, unused, in their original packaging and suitable for resale.

Return shipping costs are the customer’s responsibility unless the item is faulty, damaged, incorrect or otherwise required by law.

Once your return has been received and inspected, any eligible refund will be processed in accordance with your rights under EU consumer law.